Who these terms cover
These Terms govern use of the website and advertising operations services provided by PIXEL SYNC (HK) LIMITED (“PixelSync”, “we”, “us”). A separate proposal, statement of work or order may set additional commercial terms for a client engagement.
Services
PixelSync may provide media planning, campaign setup and operations, performance analysis, creative learning, measurement support and related consulting. The exact scope, platforms, deliverables and responsibilities are defined in writing for each engagement.
Client responsibilities
Clients must provide accurate information, hold the rights and permissions needed for all assets and data supplied, protect their credentials, review material decisions, and ensure their products, claims, landing pages and advertising comply with applicable law and platform policies.
Platform access and decisions
Third-party platforms such as TikTok, Meta and Google control their own systems, permissions, reviews, auctions and enforcement. PixelSync does not control or guarantee API access, advertisement approval, account status, delivery, spend levels or continued availability of any platform feature.
Authorized data access
A client may authorize PixelSync to access specific platform data or functions for the agreed services. The client represents that it has authority to grant that access. Use of connected data is further described in the Privacy Policy and Platform Data Use statement.
No performance guarantee
Forecasts, benchmarks and recommendations are professional opinions, not guarantees. Advertising results depend on factors outside PixelSync’s control, including market demand, competition, creative quality, pricing, tracking, auctions and platform systems.
Acceptable use
The website and services may not be used for unlawful, deceptive, infringing, abusive or unauthorized activity, to circumvent platform controls, or to gain access to data or accounts without permission. We may decline or suspend work that creates material legal, security or policy risk.
Intellectual property
Each party retains its pre-existing intellectual property. Subject to full payment and the applicable engagement terms, clients may use agreed deliverables for their business. PixelSync retains its methods, templates, know-how and general tools, excluding client confidential information.
Confidentiality
Each party will use reasonable care to protect non-public business information received from the other and will use it only for the engagement, except where disclosure is legally required or made to bound service providers and professional advisers.
Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss. Any additional limitations, fees, payment terms and dispute provisions will be stated in the applicable client agreement. Nothing here excludes liability that cannot legally be excluded.
Changes and contact
We may update these website Terms by posting a revised version. Changes do not retroactively alter signed client agreements. Questions may be sent to legal@pixelsync.online.